Returns & Refunds
Conditions of Sale
We endeavour to provide the best customer service possible. Should anything go wrong, we will make every effort to resolve the issue.
However, should the problem be unsolvable, or you prefer to amend or cancel your order, please email us.
You may cancel your order within 14 calendar days from the date of making the order for any reason.
You must confirm your wish to cancel the order in writing via email within the same 14 calendar days.
Your order will not be considered cancelled until notification in writing is received by us.
If the item has been delivered to the purchaser any return shipping costs are the sole responsibility of the purchaser, and in every case must carry full insurance cover and be returned within 28 days of the original order.
Custom Made & Sale Items
Please ensure that you are entirely satisfied with the item of furniture before buying, as returns for both custom made and sale items are at our sole discretion and if accepted will incur both return insured shipping costs and restocking charges to the original purchaser.